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Privacy Policy

At PotshotPrints3D, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, and protect your information in compliance with the UK Data Protection Act 2018 and the EU General Data Protection Regulation (GDPR) when you visit our website www.potshotprints3d.com and use our services.

1. Data Collection
We collect personal data to provide you with the best possible service. This data includes, but is not limited to:

  1. Personal Information: Name, address, email address and phone number.

  2. Payment Information: Credit card numbers and billing information to process transactions. Payment information is processed securely through our payment processor and is not stored on our servers

  3. Order Information: Details about the products you purchase, delivery preferences, and any special instructions.

  4. Usage Data: Information on how you use our website, including IP address, browser type, and pages visited.


2. How We Use Your Data
We use your personal data for the following purposes:

  1. Order Processing: To process and fulfil your orders, including payment processing, delivery, and customer support.

  2. Communication: To communicate with you regarding your orders, respond to inquiries, provide customer service, and send you updates or promotional offers (only if you have opted in).

  3. Improvement of Services: To analyse your usage of our website and improve our products, services, and user experience.

  4. Legal Compliance: To comply with legal obligations, such as tax records, fraud prevention, and responding to legal requests.

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3. Data Storage and Security
We take the security of your personal data seriously and implement the following measures to protect it:

  1. Encryption: All sensitive information, such as payment details, is encrypted during transmission using SSL (Secure Socket Layer) technology.

  2. Secure Storage: Your data is stored on secure servers with access restricted to authorised personnel only.

  3. Data Retention: We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve disputes. Once data is no longer needed, it is securely deleted or anonymized.

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4. Your Rights
Under GDPR, you have the following rights regarding your personal data:

  1. Right to Access: You can request access to the personal data we hold about you at any time. We will provide you with a copy of your data in a structured, commonly used, and machine-readable format.

  2. Right to Correct: If any of the data we hold about you is inaccurate or incomplete, you have the right to request correction or completion of your data.

  3. Right to Deletion: You can request the deletion of your personal data if it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent for its use.

  4. Right to Restrict Processing: You can ask us to restrict the processing of your data in certain circumstances, such as if you contest the accuracy of the data.

  5. Right to Data Portability: You have the right to request the transfer of your data to another organisation or to yourself, where technically feasible.

  6. Right to Object: You can object to the processing of your data for certain purposes, such as direct marketing.

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To exercise any of these rights, please contact us at [Your Contact Information]. We will respond to your request within one month, as required by law.


5. Data Sharing
We do not sell, rent, or trade your personal data with third parties. However, we may share your data with:

  1. Service Providers: Trusted third parties who assist us in operating our website, processing payments, delivering orders, and providing customer service. These providers are required to keep your data secure and use it only for the purposes specified by us.

  2. Legal Obligations: If required by law, we may disclose your data to comply with legal processes, enforce our terms and conditions, or protect our rights.

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6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website, analyse usage patterns, and deliver personalised content. You can manage your cookie preferences through your browser settings. For more detailed information, please refer to our Cookie Policy.


7. Changes to This Policy
We may update this Privacy & Safety Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

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Last Updated: September 2024

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